Shipping & Delivery

ORDER PROCESSING

Orders are usually processed within 2–4 business days after payment has been confirmed.

Orders placed during weekends or public holidays will begin processing on the next business day. During launches, limited releases or particularly busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your delivery information and tracking details, where tracking is available.

SHIPPING DESTINATIONS

The countries we currently deliver to will be shown at checkout.

If your country does not appear as an available destination, please contact us and we will let you know whether delivery can be arranged.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address, the size of your order and the selected delivery service.

Any available shipping options and their estimated delivery times will be displayed before you complete your purchase.

ESTIMATED DELIVERY TIMES

The estimated delivery time shown at checkout begins once your order has been dispatched. It does not include order-processing time.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur because of customs procedures, public holidays, severe weather, postal disruption or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

Where tracked delivery is available, your dispatch confirmation will include a tracking link or tracking number.

Tracking information may take up to 48 hours to update after dispatch. If no update appears after this period, please contact us at support@euvran.com.

CUSTOMS, DUTIES AND TAXES

Orders delivered within the European Union will not normally be subject to additional customs duties.

Orders sent outside the European Union may be subject to import duties, taxes or handling fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the recipient.

EUVRΛN does not control these charges and cannot confirm their value before delivery. We recommend checking the applicable import rules in your country before ordering.

If a parcel is refused because customs charges have not been paid, any refund will be processed after the parcel has been returned to us. Original shipping costs and any return charges incurred may be deducted where permitted by law.

DELIVERY ADDRESSES

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once processing has begun.

EUVRΛN is not responsible for additional delivery costs caused by an incomplete or incorrect address supplied during checkout. If an order is returned to us for this reason, you may be asked to pay the cost of sending it again.

DELAYED OR LOST ORDERS

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier where possible.

You can also contact us at support@euvran.com with your order number. We will help investigate the delivery and arrange an appropriate replacement or refund if the parcel is confirmed as lost.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the packaging and affected items so that we can resolve the issue.

Please retain the original packaging until your claim has been reviewed.

SEPARATE DELIVERIES

Where an order contains several items, we may occasionally send them separately. If this happens, you will receive dispatch information for each parcel and will not be charged any additional shipping costs.

CONTACT US

For questions about shipping or delivery, contact:

EUVRΛN
Email: support@euvran.com