Privacy Policy

EUVRΛN is operated by EUVRΛN, from Regus, Swatar, City Center, 2nd floor, Tower Business Centre, Tower Rd, Msida, Malta.

For the purposes of applicable data protection law, including the General Data Protection Regulation (“GDPR”) and Malta’s Data Protection Act, we are the controller of the personal information described in this policy.

You can contact us about privacy matters at:

• Email: hello@euvran.com
• Postal address: EUVRΛN, Regus, Swatar, City Center, 2nd floor, Tower Business Centre, Tower Rd, Msida, Malta

Depending on how you interact with EUVRΛN, we may collect:

• Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
• Order information, including the products you purchase, order value, delivery method, returns, refunds and order history.
• Payment information. Payments are processed securely by our payment providers. We do not normally receive or store your complete payment-card details.
• Account information, if customer accounts are offered, including your login details, saved addresses and account preferences.
• Communications, including messages, enquiries, reviews, customer-service requests and correspondence with us.
• Marketing preferences, including whether you have agreed to receive marketing communications and how you interact with them.
• Technical and usage information, including your IP address, browser type, device information, approximate location, pages viewed and how you use our website.
• Fraud and security information, including information used to identify suspicious transactions, protect our website and prevent misuse.

Please ensure that any information you provide is accurate and that you have permission to provide information relating to another person.

We collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information to us.
• Automatically through cookies and similar technologies when you use our website.
• From service providers involved in operating our store, including Shopify, payment providers, delivery companies and fraud-prevention services.
• From social media or advertising platforms when you interact with EUVRΛN through those services, where permitted by your settings and applicable law.

Our online store may be hosted and operated using Shopify. Shopify processes personal information to provide its commerce platform, checkout and related services. Shopify may also process certain information for its own purposes, as explained in the Shopify Consumer Privacy Policy.

We may also share necessary information with:

• Payment and checkout providers.
• Delivery, postal, fulfilment and returns providers.
• Website-hosting, security and technical-support providers.
• Analytics and cookie-management providers.
• Email and customer-communication providers.
• Accountants, insurers, legal advisers and other professional advisers.
• Government bodies, regulators, courts or law-enforcement authorities when required by law.

These recipients receive only the information reasonably necessary to perform their services or meet the relevant legal requirement.

If EUVRΛN or its assets are transferred to another owner, relevant personal information may be disclosed as part of that transaction, subject to appropriate confidentiality and data-protection safeguards.

We do not sell your personal information.

Our website uses cookies and similar technologies. Some cookies are necessary for the website, shopping basket and checkout to function. Other cookies may be used, with your permission, for analytics, personalisation or advertising.

You can manage non-essential cookies through the cookie controls provided on our website. Further information is available in our separate Cookie Policy.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Some of our service providers may process personal information outside Malta or the European Economic Area.

Where required, we use appropriate safeguards for these transfers, such as an adequacy decision, approved contractual protections, binding corporate rules or another lawful transfer mechanism. You may contact us for further information about the safeguards relevant to your information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Order, payment and transaction records for the period required under applicable tax, accounting and consumer-protection laws.
• Customer-account information while the account remains active and for a reasonable period afterwards.
• Customer-service correspondence for as long as needed to resolve the matter and maintain an appropriate record.
• Marketing information until you unsubscribe or withdraw your consent. We may retain limited information on a suppression list to ensure that we respect your request.
• Security and fraud-prevention information for as long as reasonably necessary to protect customers and our business.

When information is no longer required, we will delete or anonymise it unless continued retention is required by law.

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict how your information is used.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Receive certain information in a portable format.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with a data-protection authority.

These rights may be subject to lawful restrictions or exceptions. We may need to verify your identity before completing a request.

To exercise your rights, contact us using the details in Section 1. We will respond within the period required by applicable law.

If you are based in Malta, you may also contact or lodge a complaint with the Office of the Information and Data Protection Commissioner.

We do not normally make decisions about you based solely on automated processing where those decisions would produce legal or similarly significant effects.

Automated systems may be used to identify potentially fraudulent or suspicious activity. Where appropriate, flagged transactions may be reviewed before action is taken.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping any account password confidential.

Our website and products are not directed at children. We do not knowingly collect personal information from children who are not legally able to provide it or make a purchase.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and, where appropriate, delete it.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party service you use.

We may update this Privacy Policy to reflect changes to our website, services, suppliers or legal obligations.

The latest version will always be published on this page with the revised “Last updated” date. Where a change materially affects how we use your information, we will provide additional notice where required.