Returns & Refunds

To receive a full refund, items should be returned:

• Unworn, unused and unwashed
• With all original tags attached
• In their original condition and packaging
• Free from marks, damage, odours or signs of wear

Footwear should only be tried on indoors and returned in its original box. Please take reasonable care when trying on clothing and accessories.

We may reduce the refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

Contact us at returns@euvran.com within 30 days of receiving your order. Please include:

• Your name
• Your order number
• The item or items you wish to return
• The reason for the return

We will provide the return instructions and return address. Please do not send an item back before contacting us.

Items must be sent back within 14 days of notifying us that you wish to return them.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

We recommend using a tracked postal service and retaining your proof of postage. EUVRΛN cannot accept responsibility for returned items that are lost or damaged in transit.

Original standard delivery charges will be refunded where required by applicable consumer law. Any additional amount paid for express or upgraded delivery is not refundable.

Once your return has been received and inspected, we will notify you of its status.

Approved refunds will be made to the original payment method. We aim to process refunds promptly and no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first where required by law.

Your bank or payment provider may require additional time to place the funds into your account.

We do not currently offer direct exchanges. If you would like a different size, colour or item, please return your original purchase for a refund and place a new order.

Please inspect your order when it arrives. If an item is faulty, damaged or different from what you ordered, contact us as soon as possible at returns@euvran.com, including your order number and clear photographs of the issue.

Where an item is confirmed to be faulty, damaged or incorrect, EUVRΛN will cover the reasonable return cost and provide an appropriate replacement, repair or refund in accordance with applicable consumer law.

We cannot accept returns of:

• Items made to order or personalised for you
• Items returned in a condition that makes them unsuitable for resale, except where your statutory rights apply
• Gift cards once used
• Any item identified as non-returnable where an applicable legal exception permits this

Sale items remain eligible for return unless clearly covered by a lawful exception.

If your order has not yet been dispatched, contact us as soon as possible and we will try to cancel it. We cannot guarantee cancellation once processing has begun.

Customers in the European Union also have a statutory right to withdraw from most online purchases within 14 days of delivery without giving a reason. This policy does not limit that right or any other rights available under applicable consumer law.